Endless Pools® Customer Service

A new, improved MyEndlessPool.com experience is coming soon.

Until then, you can find what you need right here: resources to purchase maintenance supplies, manuals and other documents, pool assembly and care videos, and other vital resources. We look forward to assisting you.

Contact Customer Service

Factory Direct Purchases

For Swim Spas and all other products purchased factory-direct from Aston, PA, please contact:

Phone: 800-910-2714
Mon-Thu: 8 AM - 6 PM Eastern
Fri: 8 AM - 5 PM Eastern
If we are not here when you call, please leave a message with a time and phone number for when and where we may reach you.

Fax: 610-497-8693
Email: poolhelp@endlesspools.com

Dealer Purchases

For Swim Spas purchased from your local dealer (including Endless Pools® Fitness Systems, SwimCross® Exercise Systems, and RecSport® Recreation Systems), please contact the dealer directly for service and warranty information.

Find Your Local Dealer

Customer Support Resources


For product installation, maintenance, operation, service, and troubleshooting.

Access Videos


Product user guides, maintenance & service manuals, and troubleshooting.

Access Documents


Warranty terms are product-specific. To view the current Warranty on our pools, swim spas, and current systems, click one of the following links:

Replacement parts for any Endless Pools product carry a one-year warranty from the date of shipment.

Custom Order Forms

Download the appropriate Order Form for your order. After you complete the form and save your changes, you can email us the form at poolhelp@endlesspools.com. Please put the name of the Order Form in the subject line.

Parts Order Return Policy:

Prepaid returns of all Endless Pools gear and maintenance supplies are accepted less a 10% restocking fee charge, up to 30 days from the date of purchase, if undamaged and in its original shipping containers.

Items that have been custom ordered, such as some liners and cover fabrics, are non-returnable and non-refundable.

Accessories, options and equipment that have been used are non-refundable. Before returning any product(s), you must call our Customer Service Department at 1-800-910-2714 to receive proper return authorization.